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Cuteness Pays Off in Animal Shelter Social Media

Collage of Cute Pets

Dogs are a man’s best friend, but they certainly aren’t cheap. Just ask any pet owner! The cost of food, supplies, medicine, and vet appointments for dogs, cats, and other “fur babies” can definitely add up!

Animal shelter employees and volunteers undoubtedly understand all of the costs associated with taking care of animals. Shelters—which can be non-profit entities or government-run departments—house, feed, and care for homeless, lost, and abandoned pets, often with limited budgets. The success of most animal shelters depends on government funding or grants, donations from the public, and the assistance of unpaid workers.

Shelters must continually strive to increase both pet adoptions as well as monetary donations, and social media is helping many animal shelters do both.

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Should every department have its own Facebook page?

Typing on computer

One of the questions I hear all the time – perhaps even most frequently – is whether or not every department should have its own Facebook page.

The question typically comes from staff responsible for coordinating the agency’s social media presence (commonly they reside in the executive office, public communications office, or web/IT). They keep getting requests from various departments that want to start their own Facebook pages. It seems like a good thing and a bad thing all at once.

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Celebrate Social Media Success with Management & Elected Officials

Kristy Fifelski reporting to City of Reno Council in 2010

We’re all pretty good about sharing tweets and Facebook posts that commend our agency for doing something well. After all, we want other citizens to see that we’re really helping.

Facebook post from citizen
Post from citizen on City of Reno, NV Facebook page. (click to enlarge)

But don’t forget to share those successes inside your agency as well. It doesn’t have to be an incredibly formal report (like the presentation I gave in the photo to Reno City Council), but even something like a quick email helps. Perhaps you can reserve an area on your employee intranet or internal news blast.