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Date/Time: Tuesday, Sept. 13, 2016, 8:30-9:30 a.m.

When a crisis hits your jurisdiction, how do you handle it on social media? Our panel of social media coordinators have extensive experience managing profiles during emergency situations including 5-alarm fires, bomb threats, evacuations, active shooters and more. Hear their stories and practical advice in this opening panel session.

About the Speaker(s):

Captain Chris Hsiung, Mountain View Police Department
Captain Chris Hsiung commands the Special Operations Division at the Mountain View Police Department in Northern California. Since 2012 he has managed the department social media strategy, platforms, and engagement with the community. Chris blogs for the IACP Center for Social Media, writes articles for various publications, and has spoken at numerous conferences across the country on the topic of law enforcement’s use of social media to engage the community and manage crisis communications. Chris serves as the PIO Regional Vice Chair for the Southwest United States for the International Association of Chiefs of Police (IACP). In addition, Chris is a social media instructor for the California POST Management Course and Social Ambassador for GovTech. He was recently recognized on the ELGL Chris Traeger “Top 100 Local Government Influencers” list for his work and influence on law enforcement social media. Chris has been serving the Mountain View community for over 21 years and has held a variety of assignments within MVPD. These include detective assignments in Property Crimes, Person Crimes, and High Tech Crimes as well as 13 years on the department SWAT team as an assault member, rappel master, sniper, and tactical commander. He is a graduate of the Harvard Kennedy School of Government Senior Executives in State and Local Government program and has a master’s degree in eBusiness Management from Notre Dame de Namur in Belmont,  CA. You can follow him on Twitter: @chMtnViewPD or connect on LinkedIn.

Jennifer Alvarez, City of Gilbert, AZ
Jennifer Alvarez is the Digital Media and Marketing Officer for Gilbert, Arizona, a community of more than 247,000 residents. As a member of Gilbert’s Digital Communications Department, Gilbert Digital, Jennifer oversees the implementation and management of Gilbert’s 25+ social media accounts, internal and external communications, media relations, as well as community and organization-wide marketing and branding efforts. Gilbert Digital is known for their innovative use of live video during emergencies and grabbing the attention of award-winning artist, Justin Timberlake, with their viral video. Jennifer is a dedicated social government advocate and is always looking for new ways to engage in the world of digital communications.

Brittany Rios, San Bernardino County Sheriff’s Department
Brittany Rios began her career in 2012 with the San Bernardino County Sheriff’s Department as an intern with the Juvenile Intervention Program while earning her B.A. in Criminal Justice from California State University, San Bernardino.  In May 2014, Brittany was hired by the Public Affairs Division as the Media Specialist to manage the department’s official social media accounts.  Brittany’s responsibilities include providing social media training, the creation of public service announcements, Spanish media relations, and providing the public with relevant and timely information during critical incidents. She has held various internal trainings for department personnel and has spoken at a number of PIO group meetings/panels on social media usage. Brittany is currently working on her Master’s Degree in Criminal Justice and is in the process of writing her thesis on the effective use of law enforcement social media.