Do you have comment overload? During this week’s Government Social Media Chat, we got together virtually to decompress and get some great advice on how to handle comments in, “Keeping up with the Comments! Strategy help for overworked #SocialGov.” Before we jumped in this week, we let everyone know about the Social for Safety Conference coming this September, virtually this...

The Call for Speakers for the virtual Social for Safety Conference is officially open! 

Are you a social media leader or industry expert and want to help your peers feel less overwhelmed by 2020? We’re searching for people just like you to submit proposals by Friday, August 14. All social media professionals in public safety, government agencies or private industry are welcome to...

Many public communicators are overwhelmed by 2020’s difficult conversations, but you don’t have to face frustration alone. Get social media training to protect your agency, keep public trust & strengthen your outreach virtually at the second annual Social for Safety Conference, happening virtually over two days, September 22 & 23, 2020. 

Learn from industry experts and...

Congratulations to the 2020 Golden Post Awards winners!

We’re proud of all finalists & entrants who submitted their agency’s best work, and especially excited to announce the winners of these 15 categories honoring outstanding use of social media by local and state government agencies in the United States. 

View the winners and watch the ceremony replays here. Congrats!

...

Words are important. It’s not only what you say, but how you say it. You need to carefully craft your messages with meaningful, clear words with the right tone. During this week’s Government Social Media Chat, we took a look at the best tips & resources for ensuring your messages are written well in, “Find the Right Message: Tips for Words, Tone & Clarity.”

...

Contributed blog post by Valerie Walston
Plain Language Editor and Trainer, Write On

If you didn’t know it before COVID-19, you know it now: people process information differently during a crisis. According to the Centers for Disease Control and Prevention, in a crisis, people:

• Don’t fully hear information because we can’t juggle multiple facts;
• Can’t remember as...

Many communities are transitioning to virtual events only during the pandemic, and government social media professionals have to find new ways to maintain audiences’ attention, create unique outreach and more. During this week’s Government Social Media Chat, we took a look at how govies are switching (and maintaining) virtual communities in, “Adapting to Virtual for Council...

Your important, complex role as a government social media professional is even more crucial during 2020's difficult conversations. To best support government communicators in the U.S., your hard work and dedication to your communities & each other, the Government Social Media network and COVID-19 SocialGov Hub is now open, and we’re inviting you to be a part at no cost to you.

The...

Contributed blog by Yael Bar-tur, Social Media Consultant

I don’t know one police officer who isn’t filled with a combination of rage, disappointment and embarrassment after watching the video of the death of George Floyd in Minneapolis. Add to that the many protests and injuries to officers and civilians around the country, and it’s enough to leave even the...

Jay Socol, Government Social Media Council Representative 

By now, most of us have transitioned from telling our communities how to stay safe and indoors to telling them how to incrementally resume normal activities.

The same scared, angry, and sometimes irrational voices we came to know a couple of months ago are back, now reacting just as strongly to this next wave of messaging.

...